Refund policy

Return & Exchange Policy – Vitality Dept.

We want you to be fully satisfied with your purchase. If you are not, we offer returns and exchanges under the following conditions:

Return & Exchange Window

Items must be returned or exchanged within 14 days of delivery.

Condition of Items

To be eligible for a return or exchange:

• Items must be unused, unworn, and in original condition
• All original tags and packaging must be included
• Items must be free of stains, odors, or damage

Non-Eligible Items

We do not accept returns or exchanges for:

• Worn or used items
• Items damaged after delivery
• Final sale items (if applicable)

Exchanges

If you need a different size or item, please contact us within the 14-day window. Exchanges are subject to product availability.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
• We recommend using a trackable shipping method

Damaged or Incorrect Orders

If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

How to Start a Return

To initiate a return or exchange, please contact us at:

VITALITYDEPTUSA@GMAIL.COM

All Vitality pieces are crafted with intention. Please review our policy below before initiating a return.